Kaffa Kaldi Pte Ltd is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, telephone/fax numbers or e-mail address etc. (“Data”) that you may provide to Kaffa Kaldi Pte Ltd, are treated. Accordingly, we have developed this Privacy Policy (“Policy”) to explain our use of your Data as well as all our reasonable precautions to keep your Data confidential and secure.


By ordering our products and using our services, you are consenting to the collection of Data and use practices described in this Policy, as modified from time to time by us. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarise yourself with any changes. We will post any new Policy on our eCommerce website (“the Website”) changing the date in the last paragraph of such Policy.


The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.



1. Pledge on Privacy

Kaffa Kaldi Pte Ltd does not collect and process Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in processing your Data we pledge to fully comply with internationally recognized standards of privacy protection.


2. Intended Use of Data

Kaffa Kaldi Pte Ltd collects and processes Data only for specific and limited purposes which we inform you when you wish to use certain services. For example, we may collect and use Data to provide you with our products or services, to bill you for products or services you order or request, to verify your credit, to market products and services we believe might be of interest to you, to receive news releases, or to communicate with you. In addition, we may use your Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies. By submitting your Data, you expressly consent to such use. Kaffa Kaldi Pte Ltd keeps your Data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or document retention requirements.


Most of our services do not require any form of registration, thereby allowing you to visit our website without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields (some are required, some are optional) as well as to choose a user name and password. In these situations, if you chose to withhold any Data requested by us, it may not be possible for you to gain access to certain parts of our websites and for us to respond to your queries.


3. Non-Disclosure of Information

Kaffa Kaldi Pte Ltd shall never sell, rent, share or otherwise distribute or make available your Data to third parties outside of the Kaffa Kaldi Pte Ltd, except when required to do so for legal or regulatory purposes. However, Data may occasionally be transferred to third parties, who act for or on behalf of Kaffa Kaldi Pte Ltd, for further processing in accordance with the purposes for which your Data were originally collected. When disclosure of Data to third parties is likely or necessary for whatever reason, Kaffa Kaldi Pte Ltd shall ensure that such third parties provide the same level of protection as Kaffa Kaldi Pte Ltd, and shall contractually require them to process Data transferred only for the purposes authorised by you and on a confidential and secure basis.


4. Right of Access

You have the right to access and update your Data or to require their deletion. We endeavour to ensure that your Data are up to date, accurate and complete. If you wish to access, correct or delete your Data held by us, please contact Kaffa Kaldi Pte Ltd at the following address: enquiry@kaffakaldi.com.


5. Security & Confidentiality

We undertake to take all reasonable steps in order not to allow your Data to be seen by third parties other than those who act for or on behalf of Kaffa Kaldi Pte Ltd and have agreed to treat your Data confidential and secure. Access to Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Data.


To ensure the security and confidentiality of Data that Kaffa Kaldi Pte Ltd collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection. Although we have tried to create secure, reliable and trustworthy websites or applications for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our website or by e-mail cannot be guaranteed by Kaffa Kaldi Pte Ltd. Thus, we cannot be responsible or liable for the security of your Data whilst in transit via the Internet or any electronic communications to us.


All information which you posts to the Media of Kaffa Kaldi Pte Ltd is kept confidential to the best of Kaffa Kaldi Pte Ltd ability. You hereby acknowledge and accept that Kaffa Kaldi Pte Ltd cannot guarantee the security of transmission.


6. Anonymous Data / “Cookie” Technology

Most of the information we collect from our website is anonymous information. When you visit our website, we do not collect any personal Data from you unless specifically, voluntarily and knowingly provided by you. Anonymous information is processed by Kaffa Kaldi Pte Ltd to help improve the content of our website, to customise our website or mobile application for our visitors and to learn more about them and how they use our website or mobile application. In doing so, Kaffa Kaldi Pte Ltd may use tracking technology (cookies) to gather anonymous information, such as browser type, operating systems and the date and time of access. “Cookies” by themselves cannot be used to discover the identity of the user. A “cookie” is a small piece of information which is sent to your browser and stored on your computer hard drive.


9. Spamming

Kaffa Kaldi Pte Ltd does not conduct “spamming”. Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we will inform you by e-mail whilst giving you the choice of opting out of such service.


10. Data & Children

To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 21 should not provide any Data. Kaffa Kaldi Pte Ltd will not knowingly collect, use, or disclose Data from a minor under the age of 21, without obtaining prior consent from a person with parental responsibility (parent, guardian).

Our website are general audience sites/applications that are not designed nor intended to collect Data from children under the age of 21. We ask that parents supervise their children while online.


12. Contact Kaffa Kaldi Pte Ltd

Should you have any queries or complaints about our compliance with this Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy, please contact Kaffa Kaldi Pte Ltd at the following address: enquiry@kaffakaldi.com. We can assure you that we do our best efforts to constantly improve the protection and security of the Data you provide to us.

We invite you to also carefully read our “Terms of Use” for more information on the use of our website.